1. AGE & CHILD POLICY

1. Only individuals 18 years old and above may enter the training area.

2. Children are not allowed on the gym floor, near equipment, or inside training zones.

3. Children may sit only in the designated waiting area, subject to:

   • Full supervision by the parent at all times

   • Zero movement beyond the waiting area

   • Zero interaction with equipment

4. Fitness Grid does not supervise, monitor, or assume responsibility for children.

5. Any incident, injury, or damage caused by a child is fully the parent’s liability.

6. Repeated issues = loss of child-access privilege + possible membership termination.

2. MEMBERSHIP APPLICATION

1. Membership approval is fully at the Studio’s discretion.

2. Accurate personal and health information must be provided.

3. False or incomplete information may result in termination without refund.

4. Membership is personal, non-transferable, and non-shareable.

3. FEES, PAYMENTS & VALIDITY

1. All fees (registration, admin, packages, recurring payments) are non-refundable and non-transferable, regardless of attendance or personal circumstances.

2. Split payment due dates must be honoured. Late payments may lead to immediate suspension.

3. Expired memberships require a reinstatement fee before reactivation.

4. The Studio may revise pricing at any time.

4. MEMBERSHIP FREEZE / EXTENSION

1. Freeze fee: RM50 per month, paid upfront.

2. Minimum freeze: 1 month. Maximum: 11 months.

3. Total membership validity (including freeze) cannot exceed 12 months from purchase date.

4. No backdated freeze requests. Verbal requests are not accepted.

5. Medical freezes require a valid medical certificate and are subject to approval.

5. TERMINATION

The Studio may terminate membership immediately if the member:

• Fails to pay dues

• Violates any clause in these Terms

• Damages equipment or facility

• Behaves aggressively, disruptively, or unsafely

• Brings in unauthorized persons or children into restricted areas

• Provides false information

• Violates building or government regulations

Terminated memberships receive no refund.
Outstanding balances may be pursued legally.

6. FACILITY ACCESS & UNAUTHORIZED ENTRY

1. Only active members may enter the training area.

2. No guests, no non-members, no friends, no children inside the training area.

3. Sharing access codes, face recognition, or digital keys results in instant, permanent termination without refund.

4. Members must ensure doors are securely closed during entry and exit.

7. OPEN GYM (UNMANNED FACILITY)

1. Open Gym is a complimentary privilege, not an entitlement.

2. Hours, availability, and access may change at any time.

3. Open Gym is unsupervised. Members train at their own risk.

4. The Studio is not liable for injuries, accidents, or incidents occurring in Open Gym.

5. Only active members may enter. Strictly no guests, no children.

6. Misuse of Open Gym (noise, reckless behaviour, tampering, rearranging equipment) results in loss of access and possible membership termination.

7. Equipment damage in Open Gym is fully chargeable to the responsible member.

8. EQUIPMENT USAGE & DAMAGE LIABILITY

1. Members must use equipment responsibly.

2. Strictly prohibited:

   • Slamming weights

   • Dropping dumbbells or barbells

   • Kicking balls or objects

   • Dragging machines

   • Climbing on equipment

3. Any damage—intentional or accidental—must be compensated in full, including:

   • Repair cost

   • Replacement cost

   • Labour cost

   • Downtime compensation

4. CCTV footage may be used for verification.

5. Failure to compensate may result in legal recovery action.

9. CONDUCT & BEHAVIOUR

1. Members must follow staff instructions immediately.

2. Aggressive, disrespectful, harassing, or unsafe behaviour leads to removal and termination.

3. No coaching or teaching other individuals unless a Fitness Grid–approved trainer.

4. No selling, solicitation, freelance training, or outside coaching.

5. No recording others without consent.

10. CLASS SCHEDULE & CANCELLATION

1. Members may cancel classes up to 12 hours before start time.

2. Cancellations within 12 hours result in forfeiture.

3. No-shows receive no refund or credit.

4. SGT requires minimum 2 pax; classes may be moved or cancelled.

5. Medical exceptions require valid proof (MC, accident report).

6. The Studio may cancel or reschedule classes due to operational needs.

11. HEALTH & SAFETY

1. Members confirm they are medically fit to exercise.

2. Exercise involves risks such as sprains, strains, fractures, fainting, rhabdomyolysis, paralysis, and death.

3. Members voluntarily assume all risks.

4. Members must immediately stop if feeling pain, dizziness, or abnormal discomfort.

5. The Studio is not responsible for injuries arising from:

   • improper technique

   • misuse of equipment

   • ignoring instructions

   • underlying medical issues

   • member negligence

12. STORAGE & PERSONAL BELONGINGS

1. Storage shelves are “use at your own risk.”

2. The Studio is not responsible for lost, stolen, or damaged items.

3. Belongings left overnight will be removed and stored separately.

13. PHOTO, VIDEO & CCTV

1. CCTV operates 24/7 for safety and evidence.

2. Members consent to being recorded while inside the facility.

3. No filming or photography of others without permission.

4. The Studio may use photos/videos of classes or events for promotional use unless a written opt-out is submitted.

14. AMENDMENTS

Fitness Grid may revise these Terms & Conditions at any time.
Updates take effect upon posting on the studio notice board or website.